• addressed tickets as they were opened
  • first ticket opened 7/1/25 was ticket-131
  • last ticket opened 7/31/25 was ticket-218
  • notes regarding the ticketing system
    • It is worth noting that I am only notified of, and thus respond to, technical support/assistance tickets
    • There are three categories: technical support (notifies me), bug bounty (refers user/reporter to immunefi), and partnership (notifies tLabs Marketing)
• monitoring effectiveness of changes made to the ticketing system that were made on 5/30
  • As of 7/12 they are working well still
• Monitoring Beta-Stakers as part of cross-over responsibilities with serving on the Threshold Committee
• 7/12/25 combed through log channel generated by HAL9000 and made changes to regex that match and flag scammer messages to stay up-to-date on latest scammer tactics
• combed through member list and banned
  • all members carrying the “SPPT” tag as this tag leads to a scam support (ticket) server
  • impersonators of bots, contributors, & team members
  • “unverified” users placed in time-out/quarantine through HAL9000 & Sapphire actions
• other discord moderation tasks
  • deleting spam
  • modified/adjusted regex driven rules that HAL9000 and Sapphire act upon
  • made some minor changes to Sapphire
  • bot maintenance for HAL9000
• carried out major changes to Discord roles at the request of RC (tLabs) to move toward simplifying the server and make it a better place
  • research regarding best way(s) to assign and re-assign roles en masse
  • vetting bot(s), ultimately settled on CSVroles bot
  • exported all roles as backup in case disaster struck
  • assigned roles as requested
  • removed roles that were no longer deemed necessary